Compliments, comments and complaints

We are committed to providing the best possible services and we welcome your feedback – whether it is a compliment, comment or complaint.

Compliments and comments

We would really appreciate your comments about this website and our work.

Compliments will be passed on to the people concerned and we will use your comments to help us improve what we do.

Please feel free to give us a call on either 01743 236565 or 01952 221350.

Alternatively you can tell us what you think by completing the form below. If you would like a response, please make sure that you provide contact details.

Complaints

We like to know when we are getting things right and when we could have done something better.

If you have a complaint about us, we’d like to be the first to know so that we can attempt to put things right and review how we do things in the future.

If your complaint relates to any aspect of:

•  the services provided by our caring team, please click here to view how to complain to us.
• our fundraising (e.g. mailings, events, lottery, shops, letters, calls etc.) please click here to view how to raise a formal complaint. If you would prefer to call to discuss your concerns about our fundraising initially before engaging in a formal process please call us on one of the following numbers; 01743 354450 or 01952 221351.