Carers, Relatives and Friends
This page contains information that may be useful to you if a member of your family or someone that you care for is referred to Severn Hospice.
Why people are referred to us
We provide care for people with complex and progressive conditions. Your friend or relative may have been referred to us for symptom control or for end of life care. They may be staying in our Hospice in either Shrewsbury or Telford, visiting our clinics or our Day Hospices in Newtown, Shrewsbury or Telford or we may be providing care and support for them in their own home.
You can find out more about our services for patients including how people are referred to us.
Visiting us
If your friend or relative is staying in our Hospice in Shrewsbury or Telford you can visit them at any time. You can buy light refreshments and meals at the Hospice. Children are welcome to visit and the family pets of our patients are also welcome (please let us know if you are planning to bring a pet to visit). There is free parking for visitors at both sites.
There are gardens at Shrewsbury and Telford that you are welcome to enjoy. Both of the Hospices have pleasant walks immediately from the site.
If you need to stay overnight, there are some en-suite rooms in the Hospices which you may be able to use. Please contact us if you would like to use one of these rooms. Alternatively, accommodation listings for Shrewsbury and Telford are available here.
We are very keen to prevent the spread of infection in the Hospices. You can help us with this by making sure you use hand disinfectant from the wall mounted dispensers as you move around the building. Please remind everyone to do this, it really is very important.
Directions on how to travel to our Hospices in Newtown, Shrewsbury and Telford are available on the website. It would be very helpful if you could give us a ring if you are likely to arrive after 9 o’clock at night as many of our patients will be preparing to sleep at around this time.
Help we can provide to you
The patients that we care for are not the only people affected by their conditions. The children, partners, parents, friends and other relatives can all need help and support. If you have a friend or family member receiving support from us, you are welcome to make use of our services yourself.
Our outreach team can provide practical help and support to you. They can help you with advice on medical or nursing care that you can administer as a carer, and with practical advice to help you with your own health and your own concerns.
Our social work team can help you with advice on issues such as housing and benefits and may be able to talk to people on your behalf.
All of our social workers can provide specialist bereavement counselling to you. We provide individual support and hold group meetings for you to share your experiences with other bereaved relatives. We have a bereavement service specifically for children “Elephants never forget”.
For more information on these services visit our bereavement page.
Our chaplaincy team is available to you if you would like their help, whether you have a religion or not and whatever faith you follow.
Our education service recently ran a day for carers called “Confident Caring” in partnership with the Community Council of Shropshire. We hope to run more of these sessions. Our education service has a programme of workshops and seminars which we provide to paid carers. You are welcome to attend any of these if they would be useful to you. More information is available here, including the prospectus of upcoming courses. You can also contact our education team on 01743 236 565 for more information.
Other things it might be useful to know
You will not have to pay for any of our services other than a small charge for any meals you order while you are visiting the Hospice. Our services are funded through a combination of the kind donations of local people and grants from the NHS. We are also very grateful to the hundreds of volunteers who donate their time to every aspect of the Hospice.
The care that we are able to offer you is only possible thanks to the kindness and generosity of all these local people.
You can find out more about the many ways in which local people support the Hospice elsewhere on this website.
We value your comments, suggestions and complaints about our services.
