How to Complain, Compliment or Suggest
We try to provide the best possible standard of service to our patients, their relatives and their friends. Your comments can help us to improve the services we provide. If we have done something well and you tell us about it, we can make sure we keep doing that. If you make a suggestion it could be something that we have not thought of, which could help us provide better services in the future.
If we haven’t provided the best possible standard of service, making a complaint is the way to let us know. It is only if people complain that we can make sure mistakes and errors don’t happen again.
We really value your comments on our service. We take every comment very seriously and treat all complaints in complete confidence.
You can make a comment on our service using the Feedback button at the bottom of the page. You can use the same form to make a complaint or you can download a copy of the form to fill in by hand. Cards enabling you to make a complain or comment on any aspect of our services are also available at the entrance to each ward.
What happens to your complaint
You complaint will usually be passed to the team leader responsible. If they can resolve your complaint you will receive a written reply within two working days.
If they cannot resolve your complaint, they will inform the appropriate senior manager. The senior manager will investigate your complaint fully and write to you within twenty working days either to outline the results of our investigation or to explain what progress has been made.
You will receive a written reply within five days of the end of our investigation explaining what we have discovered and what we have done to make sure the situation doesn’t occur again.
If you are not satisfied with the way we handled your complaint
You can complain to the Care Quality Commission